The Arrival at Malindi - 352761
The Vasco da Gama Collection
Enlarge

Diese Seite in Deutsch

About Maritime Mystiques
About the Ordering Procedure
About Arrangements

Questions About Maritime Mystiques

Can I commission a customised work from Maritime Mystiques?
Yes, you can. Simply contact us.

Does Maritime Mystiques work with external modelmakers?
As experienced modelmaker you can contact us.

Can I go looking for maritime objects on behalf of Maritime Mystiques?
Not at present.

Does Maritime Mystiques produce works other than the arrangements? Other works are in preparation.

Can I visit your workshops?
Not at present.

Top

Questions About the Ordering Procedure

How do I order?
Click on the Add to Shopping Cart link next to the price. From the cart, you can conclude your purchase or return to the overview.

How do I get back to the basket to conclude my purchase?
Click on the Shopping Cart / Checkout link.

Which credit cards are accepted?
VISA, MasterCard / EuroCard, American Express and Discover / Novus.

Are my credit card details safe?
Yes, because they are transmitted to CCNow via an SSL-secured connection and go no further. They are treated confidentiality and not passed on to anyone.

What currencies do you take?
We accept US dollar, Euro and Swiss Francs. The online payment system is settled in US dollar only. To pay in Euro or Swiss Francs please contact us.

Why does the cart let me order more than one of a unique work?
It is a standard shopping cart application. Leave the number field as one - all our works are one-offs.

What are the shipping charges?
See the Shipping Charges.

Is it true that CCNow will appear as the invoicing party on my credit card statement?
Yes, that is correct.

What do I do if a work has been damaged in transit?
Return it immediately in its original packaging. If possible, we will carry out repairs, otherwise we will contact you to discuss a replacement or refund.

What should I do if I don't like the work I have received?
If you don't like the arrangement you have ordered, you have ten days from receipt in which to return it in its original packaging. You will get your money back.

Can the works be bought in shops or galleries?
No. If we select any galleries or shops as sales outlets, we will make an announcement in the News section.

Top

Questions About Arrangements

What should you do about dust if no glass dome is available to fit my arrangement?
The composition of some arrangements is too large to fit under a glass dome. You have three options:
1. Put the arrangement in a display case.
2. Order a special edition of the arrangement by email. The ship miniature and the arrangement will be completely new build at no additional cost. The size of the arrangement will be rescaled.
3. Dust the arrangement regularly by blowing on it gently or using a very soft paintbrush. Do not touch the sail and the rigging. On no account use water or cleaning fluid of any kind.

Are ship miniatures available in scales other than 1:400 (32'-1'')?
Yes, as a special order.

Are the ship miniatures available separately in their own glass domes or cases?
Yes, as a special order.

Can individual maritime objects be ordered independently of the ship miniatures?
Yes, as a special order.

What types of ship will I NOT find at Maritime Mystiques?
We do not intend to produce modern warships and passenger ships.

Top